Ruffwear Voluntary Inspect and Replace Recall: Top Rope™ Collar
Recently, Ruffwear discovered a quality issue with a very low percentage of our Top Rope™ Collars, in sizes Medium and Large. Ruffwear received a number of reports that when the collar is subjected to a pulling force or twisting at the buckle, the buckle unlatches and separates. The failure results in the collar coming apart and falling off the dog’s neck.
As a result, Ruffwear is issuing a inspect and replace request for Top Rope Collars, in sizes Medium and Large, with the following Product ID Tags:
P3804, P3822, P3829, P3836, P3852, P3865, P3891, P3933, P3949, P3960, P3975, P3978, P3996.
- Confirm that your Top Rope Collar is size Medium or Large
- Check your Top Rope Collar’s Product ID Tag (see below Product ID Tag location on the product).
- If your collar has one of the Product ID Tags listed above, fill out this form here.
Thank you for your patience. We regret any inconvenience this recall may cause you.
Please don’t hesitate to contact our Customer Support Team with questions or concerns at:
1300 552 000 or firstname.lastname@example.org