Ruffwear Voluntary Inspect and Replace Recall: Top Rope™ Collar
Recently, Ruffwear discovered a quality issue with a very low percentage of our Top Rope™ Collars, in sizes Medium and Large. Ruffwear received a number of reports that when the collar is subjected to a pulling force or twisting at the buckle, the buckle unlatches and separates. The failure results in the collar coming apart and falling off the dog’s neck.
As a result, Ruffwear is issuing a inspect and replace request for Top Rope Collars, in sizes Medium and Large, with the following Product ID Tags:
Thank you for your patience. We regret any inconvenience this recall may cause you.
Please don’t hesitate to contact our Customer Support Team with questions or concerns at: 1300 552 000 or firstname.lastname@example.org